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Case Study - Leading publishing marketplace |
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Q3 maintains efficient application
support solution for a leading
business in publishing domain |
| Q3's global sourcing model gives the maximum benefit to customers in terms of cost savings, improved quality, access to highly talented professionals, flexibility of operations and reduced time to market. |
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| Company
Profile |
| Client is a website for online shopping from the earth’s biggest selection of
Books and was established in 1995. It carries over 1.5 million titles. In order to
market ourselves to sell those 1.5 million titles, we have created various
“online storefronts” on website such as Amazon.com, Ebay.com and
Abebooks.com. These websites have an enormous Client base which affords
smaller, reputable businesses exposure to more people in an attempt to sell
their items and gain exposure, while affording their own customer’s the
opportunity to shop around for the best price. |
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| Business Situation |
- Client developed a market place as a solution to the problems encountered from over
10 years of selling on various marketplaces and which could resolve problems they
faced as marketplace sellers and design a sound seller friendly platform which would
allow sellers to upload, maintain and sell their books through the .com. In addition to
maintaining our own website and Market-Place, client has maintained itself as the
power seller on these Marketplaces. This is largely due to our pricing, which are considerably
discounted.
- Client has affiliated and uploads the inventory and the in-stock to other partner sites.
They are: Amazon.com, amazon.co.uk, amazon.ca, amazon.de, abebooks.com, buy.com,
alibris.com, textbookx.com, half.com, ebay.com, valore.com. it received electronic
orders from these sites apart from their own website and the process follows where the
orders are bi-furcated and passed to the respective publisher/wholesaler and the ASN
or the shipping file received from them in return to the orders and the books delivered
to the end-buyer. The money transaction is handled by Paypal.com.
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| Solution |
Q3 Technologies has been a technology partner since January 2005. The areas in
which we provide service to this USA client are:
Technology
Q3 also gives a technical touch to the two services provided to client in USA. The
technical areas with Marketplace that we handle are the FTP account setup, reviewing
the upload errors to the finer detail which involves in going to the level of viewing the
contents of the uploaded files We also work on to fetch different kinds of reports that
would enable us to counter-act on the delayed shipments and also to reduce high
cancellations. Q3 also covers the monitoring of the error logs, which is taken care at
the grass-root level and is taken to the level that the errors does not get repeated. |
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| Benefits |
- Support process being continuous due to different time zones.
- Business model and culture at Q3 entails ownership of the process. It is not only the
team members who are dedicated to a client; it is the whole company management
which works in complete tandem and efficiency to ensure that the relationship is
seamless and successful.
- Support was achieved in a very cost effective solution on account of being able to
cut down resource costs.
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Customer Speaks |
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 We have found Q3 to be flexible, technically superior and most importantly strictly adherent to deadlines. With little in the way of formal specifications they have worked their magic accurately, thoroughly with little or no corrections. I find the entire team, especially our technical liaison, to be available and really understand our customers’ needs and desires for challenging software. I highly recommend Q3 to all those who need a outsource partner with depth, breadth and a competitive cost structure. |
J. Brooke Aker
CEO, Acuity Software |
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