|
|
| |
Case Study - Leading Commercial Finance Company
Oracle - ERP Center of Excellence |
| |
View PDF  |
|
Oracle financial's module implementation under global delivery model for leading financial company |
| Q3's global sourcing model gives the maximum benefit to customers in terms of cost savings, improved quality, access to highly talented professionals, flexibility of operations and reduced time to market. |
| |
| Business Situation |
| The customer needed 24x7 support for business critical Oracle Apps databases. |
|
| |
| Solution |
Q3 Technologies offers a complete range of Oracle Applications solutions to
meet the needs of organizations of all sizes and levels of complexity. Q3 Technologies
leverages the customer’s current investments with Oracle Applications
to seamlessly integrate and manage business process between Oracle Applications
and other applications.
The business approach followed by Q3 Technologies was as follows:
- Proactive monitoring of critical instances from offshore.
- One person at onsite for on-hours support and coordination with offshore.
- US off-hours level 1 helpdesk for cases of all priorities at offshore.
- Activities requiring downtime can be done during off-hours and weekend from
offshore.
|
| |
| Benefits |
The customer realized the following benefits:
- Improved service level with 85% of offshore leverage
- Improved visibility and control through consolidated reporting
- Effective data capture and correlation
- Reduced downtime by proactive monitoring and off-hours activities
- Reduction in operational costs and increase in operational efficiencies
- Automating typical database monitoring activities delivered 100% on SLAs in all 24x7
operations and substantial savings.
|
| |
|
|
|
| |
Customer Speaks |
| |
| |
 We have found Q3 to be flexible, technically superior and most importantly strictly adherent to deadlines. With little in the way of formal specifications they have worked their magic accurately, thoroughly with little or no corrections. I find the entire team, especially our technical liaison, to be available and really understand our customers’ needs and desires for challenging software. I highly recommend Q3 to all those who need a outsource partner with depth, breadth and a competitive cost structure. |
J. Brooke Aker
CEO, Acuity Software |
|
