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Case Study - Leading Commercial Finance Company
Oracle - ERP Center of Excellence |
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Implementation and customization
support in Oracle ERP for a leading commercial finance company |
| Q3's global sourcing model gives the maximum benefit to customers in terms of cost savings, improved quality, access to highly talented professionals, flexibility of operations and reduced time to market. |
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| Business Situation |
| This customer was seeking a vendor who could provide 24x7customization and
implementation support for SSP5, a global implementation of Self Service
Procurement in an effort to centralize procurement processes in a single
instance.
SSP5 instance interacts with the local instances through various interfaces and
financials are handled by each individual local instance to fulfill the procurement
needs for its various businesses spread across the world. |
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| Solution |
Q3 Technologies offers a complete range of Oracle Applications solutions to
meet the needs of organizations of all sizes and levels of complexity. Q3 Technologies
leverages the customer’s current investments with Oracle Applications
to seamlessly integrate and manage business process between Oracle Applications
and other applications.
The business approach followed by Q3 Technologies was as follows:
- Requirements gathering and creation of functional designs
- Creation of technical designs
- Customization of Oracle Applications modules
Implementation and upgrade of Oracle ERP suite
- Coordination of review and approval of designs
- Data mapping for interfaces and data conversions
- Development of code and coordination with offshore delivery team
- Unit, regression, integration and system testing of components
- Coordination and participation in user acceptance testing
- Production cutover and post-production support
The key areas shown in the diagram below are inherent in the success of this kind
of high work quality and are incorporated into the objectives given below:
- Ensure integrated best practices and functional knowledge
- Maximize collaboration and sharing of knowledge among Business Units
- Improve quality and consistency of mission critical information
- Leverage scarce and expensive technical resources (people) across the enterprise
- Standardize tools, services and processes
- Manage new software releases (evaluations, upgrades, etc.)
- Minimize duplication of efforts and redundancy in Oracle Apps implementations
- Provide a centralized helpdesk for all Oracle Apps concerns
- Evaluate, understand and exploit new technology
- Identify, refine and implement core processes for technology infrastructure delivery
- Maximize operational efficiencies, minimizing the cost of Oracle Apps implementation &support
- Promote operational excellence and reduce cost throughout enterprise
- Standardize training and documentation
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| Benefits |
The SSP5 system has been upgraded recently to Oracle Applications release
11.5.9 allowing businesses access to the latest functionality available in Oracle
procurement worldwide.
The customer realized the following benefits:
- Users can send web-based requisitions to effectively manage worldwide
procurement
- Reduced inventory by 20%
- Increased operational efficiency by 15%
- Reduced operational costs by 15%
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Customer Speaks |
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 We have found Q3 to be flexible, technically superior and most importantly strictly adherent to deadlines. With little in the way of formal specifications they have worked their magic accurately, thoroughly with little or no corrections. I find the entire team, especially our technical liaison, to be available and really understand our customers’ needs and desires for challenging software. I highly recommend Q3 to all those who need a outsource partner with depth, breadth and a competitive cost structure. |
J. Brooke Aker
CEO, Acuity Software |
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