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Case Study - Global IT manufacturer |
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Q3 helps Global IT manufacturer
reduce operational costs through
process automation |
| Q3's global sourcing model gives the maximum benefit to customers in terms of cost savings, improved quality, access to highly talented professionals, flexibility of operations and reduced time to market. |
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| Company
Profile |
| The client is an $80 billion company whose offerings span IT infrastructure, personal
computing, imaging, printing and IT services. |
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| Business Situation |
The Procurement Services division of the client procures components from the
suppliers, which are then shipped to the Original Design Manufacturers (ODMs) and
Contract Manufactures (CMs). ODMs and CMs assemble finished goods and the
client procures finished goods back from these manufacturers. The procurement
division uses Baan ERP primarily for order management and warehousing.
As the client operated in an environment that was subject to competitive global
pricing trends and dynamic market forces, it was looking at ways to optimize the
existing ERP system to reduce costs and improve operational efficiencies |
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| Solution |
After analyzing the client's existing business processes, Q3 proposed a detailed plan for
helping the client achieve its objective. Initially, individual business processes were taken up
based on the productivity gains they would provide. Subsequently, processes were analyzed
by conducting time analysis. This included analyzing the number of clicks, number of data
entries, and number of sessions navigated for a business process in Baan. Opportunities for
major efficiency gains were analyzed and a development plan was prepared. Technology
solutions were then devised for each of these opportunities.
These individual solution stacks were later integrated with each other to achieve end-to-end
automation.
For achieving end-to-end automation of the order-to-invoice process, Q3 used a combination
of multiple technologies such as ASP, EDI, AFS, BOI and MS Excel VBA. |
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| Benefits |
The entire solution was developed in a record timeframe of only two months using an offshore
model. This enabled the client to drastically reduce development and deployment costs.
Other significant benefits include:
- The end-to-end automation of the buy-sell process reduced the processing time by
one third. This also subsequently reduced the operational costs
- Improved resource utilization through the capability to handle increase in business
without subsequent increase in manpower
- Substantial improvement in customer experience and turn around time
- Standardization and automation in business processes helped the client in shifting its
business across global locations
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Customer Speaks |
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 We have found Q3 to be flexible, technically superior and most importantly strictly adherent to deadlines. With little in the way of formal specifications they have worked their magic accurately, thoroughly with little or no corrections. I find the entire team, especially our technical liaison, to be available and really understand our customers’ needs and desires for challenging software. I highly recommend Q3 to all those who need a outsource partner with depth, breadth and a competitive cost structure. |
J. Brooke Aker
CEO, Acuity Software |
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