Flexibility in adjusting to changing requirements
Q3 is an ISO 9001:2000 certified organization as well as a CMMi Level 3 certified company. We realize the need for robust, reliable and scalable processes to meet project deadlines and deliver quality products to our customers. However, as the software development life cycle progresses, often conforming to plan no longer remains the primary goal; instead, satisfying customers-at the time of delivery, not at project initiation-takes precedence. In many projects we review, major changes in the requirements, scope, and technology that are outside the development team's control often occur within a project's life span because you cannot remain unresponsive to business conditions. And we more than welcome this, simply because we have embraced this challenging situation as a process conformation requirement. Our teams are equipped to swiftly act and adapt themselves for handling inevitable change requests because we understand from experience the importance of flexibility. Embracing and not just accommodating change means that we retain quality, primarily because the focus does not change with changing requirements.
Effective Communication is Key
We believe that effective and constant communication is key to our customers' success. Communication with remote teams is always a big challenge in outsourced software development. Q3 realizes the importance of effective communication in making outsourcing and off shoring a success and makes sure that an effective communication channel is always maintained between the customer and the engineering teams at ALL LEVELS. Our offshore software product delivery model gives a lot of emphasis on transparent and quick communication.

There are several ways by which we ensure that we are in constant and effective
communication with our customers for their outsourced software development:

• There is a Single point of contact for the customers at Q3 called the Program Manager who is responsible for product development and customer liaison.
• We ensure that there are at least three to four hours of overlap time for communication daily. This helps the customer to keep a track of the product development and make swift adjustments to the progress of the outsourced product development effort.
• We use phone, email, messengers and web conference tools effectively. We have US numbers (IP phones) at our Development Centers in India that connect us to customers 24X7. These come FREE for the customers.
• Detailed Status Reporting. Managing projects through Microsoft Project Server accessible to customers.