Low turnover and high customer satisfaction
The testimony of our HR practices and work environment is our low attrition rate. There has been a conscious effort to disband the hierarchy system. Just anybody can approach anybody—from the junior-most staff to the senior management. The latter are always willing and available to solve people problems. We have a very healthy promotion system, which keeps pace with the growth of the company. Whenever a new position is created at a higher position, the first priority goes to an internal employee. If the slot is not filled by an employee because of non-availability of a particular skill set, then only we opt for outside recruitment. Compared to industry average of 15%, we have had a turnover of only 4% on average in last 5 years. Consequently, we can boast of continuous success with client projects, since we are able to retain the knowledge and relationship that goes with an employee.
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Q3 has been a strategic ally and a treasured partner. Their sheer commitment, focus and technical excellence coupled with some expert project management capabilities have been a valuable asset to our success. We see our relationship continue to grow and expand over the years.
