Q3 Technologies developed a branded FAQ Chatbot that can handle around 50 questions per category. IT and HR were two major categories that were targeted for the implementation. HR and IT related probable questions were fed into the Chatbot to quickly help an employee seeking an answer to their query.

Technology Used – Bot Connect, Microsoft Bot Framework, Microsoft QnA Maker Service

Business Benefits: Anticipated & Achieved

  • Enhanced User-Experience – With Quick Resolution of their Queries
  • Increased Employee Engagement – With Personalized Touch
  • Non Time-Bound Steadfastness – For Turnaround Time of Tickets

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