Client Background

The client is Australia’s largest providers for order fulfilment services. It specializes in running large warehouse operations for its clients as well as e-Commerce, Online retail, multi-level marketing, direct marketing and omni-channel retailing.

The Client primary offering includes fast, accurate and cost-efficient warehousing, inventory management and pick & pack services.

Industry Landscape

The retail industry is one of the most dynamic and fast-paced industries. The current applications & warehousing operations will not be able to match up with the growth of the industry as it has performance and scalability issues along with concurrent manual processes. To enhance their performance and to make their systems more scalable and flexible, the client wanted to enhance and redesign their existing application.

Opportunity

Increasing efficiency & accuracy in order picking and packing, expediting the inbound and putaway process and removing slack due to manual operational process were the main Pain points for the client. These processes often integrate equipment, information technologies, and custom needs. 
It was estimated that the upgraded application will automate the concurrent manual processes and would be able to address the challenges faced by the client. An android based hand held terminal along with a web based warehouse management system was suggested to manage the day to day operations. The legacy system was to be revamped with a new design and architechture, which would improve the system performance and efficiency.

Solution

The client’s inventory management, warehouse management, Pick & Pack management, and the client kiosk system were divided into a number of applications.

To ensure fast, accurate and cost-efficient warehousing, inventory management, and pick and pack services, our high-end application team provided the following solutions to the client :

FM (Fulfilment Manager): This is the primary module handling order maintenance, order allocation, shipping, charge & cost management, invoice management and third party application interaction. After in-depth analysis, the complete application was re-designed using state-of-the-art technology stack

e-Scan System: The e-Scan system is a Pick n Pack inventory scanning solution. It is a desktop-based application that caters to the warehouse operators to scan-pick-pack the inventory from the warehouse against the orders. An HHT (Hand Held Terminal) application was also developed by Q3 for efficient, wireless warehouse activities.

PH (Power House): This System was redesigned and integrated with the new Fulfillment Management system as an Inventory Module.

CP (Client Portal)/ Client Kiosk System: The Client Kiosk was designed to provide clients with an interface to view, access, track and control the services availed. This Kiosk system was developed as a subset of the new Fulfillment Management system with restricted access to modules based on client login. The Kiosk system acts as the client portal.

Business Impact