Q3’s Remote Infrastructure management services offer the experience, talent, and tools required to help you create, run, and manage next-generation IT infrastructure.
IT today is very different from what it used to be a few years ago. Digitalization today has made consumers more powerful and transformed the expectations of enterprises from IT.
Remote infrastructure services have grown in importance. They are now expected to help businesses become agile, secure, service-oriented, and capable of delivering unified experiences to end customers.
Q3’s Remote infrastructure management services have some of the most impressive credentials in the IT vendor landscape. We have also been lauded by our customers acclaim for our proven track record of successful, high-complexity delivery, customer satisfaction, and innovative solutions.
The services we offer are:
- Voice, Email and Chat support
- Offshore support
- 24X7 support window
- Scope Understanding
- L1, L2 and L3 support
- Service governance framework
- SOP based resolution
- SLA’s for response-time & resolution-time