Robotic Process Automation to Automate Shared Services Office Process

Q3 developed an RPA procedure to automate shared service office process for one of the world’s leading technology services providers.

Business Benefits: Anticipated & Achieved

• Capacity equivalent to 5 FTE
• 25% increase in productivity across the operation and 27% increase in tasks “right first time”
• Handles over 3,000 requests each week across multiple sites
• Robot capacity delivered at 30% cost of changing & closing project
• Improved customer experience, operational excellence via effectiveness, performance, agility and more across the organization