Technology Used – RPA
Business Benefits: Anticipated & Achieved
- Capacity equivalent to 5 FTE
- 25% increase in productivity across the operation and 27% increase in tasks “right first time”
- Handles over 3,000 requests each week across multiple sites
- Robot capacity delivered at 30% cost of changing & closing project
- Improved customer experience, operational excellence via effectiveness, performance, agility and more across the organization