Q3 developed an RPA procedure to automate shared service office process for one of the world’s leading technology services providers.

Technology Used – RPA

Business Benefits: Anticipated & Achieved

  • Capacity equivalent to 5 FTE
  • 25% increase in productivity across the operation and 27% increase in tasks “right first time”
  • Handles over 3,000 requests each week across multiple sites
  • Robot capacity delivered at 30% cost of changing & closing project
  • Improved customer experience, operational excellence via effectiveness, performance, agility and more across the organization

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