Q3 Technologies developed an RPA solution to save the man-hours and the efforts involved in resolving tickets raised in ITSM portal by the employees of the company, related to SAP account.
The process bots were developed using Automation Anywhere tool for RPA. The developed bot resolves the tickets related to SAP issues, like: Unlock SAP Account, password reset, etc.
Technology Used – Automation Anywhere
Business Benefits: Anticipated & Achieved
- Enabled the IT personnel in utilizing the time in more intelligent work.
- Facilitated users in keeping track of status of the tickets raised in ITSM portal to monitor the bot activities.
- Calculation of ROI genrated by the automation process.