Q3 Technologies successfully designed, developed, and implemented a Machine Learning based solution targeted to identify and categorize the video files into specific categories based on the keywords used in the video script. Thus, categorized videos were used for training of agents. The implementation involved use of data and text preprocessing, creating a model and video classification in a category. The training category domains were Fact Finding and establishing Needs, Relationship Management, Motivating People, Recruitment, Approach, Prospecting, Solution Presentation and Closing.

Technology Used – Robo 3T, Python3.7, Anaconda, Nltk library, Text Data Analytics, Bag-of-words approach, Data Wrangling and Pre-processing

Business Benefits: Anticipated & Achieved

  • Establishment of Standardized & Efficient Processes
  • Improved Accuracy By 75%
  • Improved TAT By 80%
  • Higher Quality Standards with Low Failure-Rate
  • Better Employee Delight to help Focus Essential Areas
  • Faster Go-To-Market with Efficient Resource Optimization

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