For one of the world’s largest UK Transport operators majorly dealing in Railways across the United Kingdom, Q3 was selected to provide the first and second level of support for the issues/concerns seen by their customers or staff operators. The customer support platform helped the Client in reducing the resolution time of the reported concerns and a quicker way of communicating and storing all related end-user issues in a single repository where tracking of these issues is easier than ever before.
Technology Used – Customer Support Services
Business Benefits: Anticipated & Achieved
- Better Tracking & Quick Resolution of the Queries/issues raised by the Client
- Easy Reach to the Support Team through Emails, Desk phones and Internet phones
- Provides Transparency to Stakeholders by maintaining a repository for Current Issue Status & Exact Tracking
- Delivering High Quotient of Customer Experience
- Increased Customer Base
- Lesser Ratio of Reported Issues
