The client aimed to build a platform delivering a seamless omnichannel experience for users, addressing the gaps and limitations of their existing system. Their goal was to unify interactions across channels while enhancing usability and performance. This transformation was critical to meet evolving user expectations and drive engagement.
The client required a modernized, user-friendly solution to streamline and enhance the Solution Governance Workflow (SGW). Challenges included outdated user interfaces, fragmented workflows, and poor system performance across multiple applications. The goal was to improve usability, centralize governance, and boost operational efficiency by integrating Microsoft Power Apps to create a cohesive and scalable platform for… Continue reading Streamlined Solution Governance Workflow with Power Apps
To address the client’s challenge of managing multiple disconnected systems, Q3 Technologies proposed a complete revamp of their existing Auction Management System (AMS) and Agent Dashboard. The goal: streamline operations by integrating CCaaS (Five9) and eliminating the need for agents to juggle between three separate platforms. We designed a modern, user-centric CRM system tailored for… Continue reading Modernizing Auction Management with a Unified CRM & CCaaS Integration
Q3 Technologies developed an advanced AIOps solution powered by deep learning to transform critical business operations such as planning, inventory management, personalized recommendations, demand forecasting, and anomaly detection. By integrating Gen AI interfaces and intelligent analytics, the solution empowers enterprises with real-time insights, improved efficiency, and data-driven strategies to scale and succeed in competitive markets.