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Driving Customer Engagement and Boosting Efficiency with a Versatile Utility App for India’s Largest Electricity Distribution Company

Driving Customer Engagement and Boosting Efficiency with a Versatile Utility App for India’s Largest Electricity Distribution Company

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    Synopsis

    Technology Stack

    Kotlin (for Android)

    Swift (for iOS)

    RESTful APIs (.NET)

    Android SDK

    Apple iOS SDK

    Android Studio

    XCode

    BitBucket

    Client Overview

    The client is one of India’s leading utility companies, serving over three million customers spread across 400 sq.Km in Mumbai and nearby areas.

    Challenge

    The Client needed Q3 Technologies to improve their old version of mobile app facing UI and functionality issues. Low ratings and negative reviews emphasized the need for a transformation.

    Solution

    • Complete Overhaul: Revamped customer-facing mobile app using the latest technologies, MVVM architecture for improved performance and maintenance.
    • Enhanced Customer Interaction: Introduced In-app messaging, push notifications, personalized alerts for seamless communication.
    • Real-time Support: Integrated chatbot for immediate customer assistance, enhancing user satisfaction.
    • Integration and Flexibility: Integrated with client’s SAP system, multiple payment gateways, and rewards points management for enhanced functionality and user experience.

    Outcome

    5M+

    Application downloads

    10X

    Quick bill payment

    4.1/5

    Improved rating on
    Google Play store

    4.7/5

    Improved rating on
    App store

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