In this fast-paced dynamic environment, coupled with shrinking IT budgets, CIOs are challenged with balancing the critical need to constantly monitor defects and reduce the efforts invested in managing applications. More specifically, CIOs are constantly evaluating novel approaches to address critical questions including:
- How do I increase efficiency and improve value in application support operations while my business processes are changing?
- How do I improve cycle time of processes and bring in a service-oriented culture in application support operations?
- How can I improve the quality of experience for my business users?
- How do I reduce my operating costs to drive self-funded IT transformation initiatives?
Q3’s Application support services address these questions which enhance our proven managed services elements to deliver to the customer needs.
The services we offer are:
- Voice, Email and Chat support
- Offshore support
- 24X7 support window
- L1, L2 and L3 support
- Examine existing apps, processes & controls
- SOP based resolution
- SLA’s for response-time & resolution-time