Modernizing Auction Management with a Unified CRM & CCaaS Integration
for Seamless Agent Operations
To address the client’s challenge of managing multiple disconnected systems, Q3 Technologies proposed a complete revamp of their existing Auction Management System (AMS) and Agent Dashboard. The goal: streamline operations by integrating CCaaS (Five9) and eliminating the need for agents to juggle between three separate platforms.
We designed a modern, user-centric CRM system tailored for the client’s Digital and Voice Application Agents. This new solution not only upgrades the UI for a cleaner, more intuitive experience but also enhances UX by consolidating all essential tools and workflows into a single, seamless interface.
Industry
- Retail
Services
- UX/UI Design
From Pixels To Progress
Growth and Impact
40%
Reduction in customer onboarding time
50%
Increase in agent productivity
30%
Improvement in customer satisfaction scores
Redefining Design
UX/UI
Key Features
- Intuitive UI that minimises cognitive load and task-switching
- Responsive design is adaptable across devices for maximum accessibility
- A unified dashboard combining auction management, customer data, and a communication tool
- Smooth integration with Five9 for real-time call handling and customer interactions
- Salesforce Service Cloud Integration for streamlined case and workflow management
Key Features
- Streamlined navigation and task flows to boost agent efficiency and reduce errors
- CCaaS Integration to manage and track customer interactions efficiently
- Modern UI/UX Design for enhanced usability, reduced errors, and faster task execution
- Customer 360 View offers a unified screen with complete customer details
- Order Creation Integration with existing AMS systems for continuit
Similar Applications
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