A Versatile Utility Customer Mobile App

India’s Largest Electricity Distribution Company

Electric Utility Customer Mobile App

Q3 Technologies collaborated with India’s largest electricity distribution company to enhance their existing customer-facing mobile app, which required improvements in user interface and overall functionality. The goal was to elevate user engagement and operational efficiency.

Leveraging modern technologies, thoughtful UI/UX design, and seamless system integration, Q3 delivered a feature-rich utility app that transformed the customer experience and enabled smarter digital interactions.

Industry

  • Power

Services

  • Mobile App Development

Redefining Design

UX/UI

UI UX Detail
Enhanced Customer Interaction

Enhanced Customer Interaction

  • Redesigned interface with MVVM architecture for improved performance and maintainability
  • Personalized push notifications and user alerts
  • Intuitive and consistent design across Android and iOS platforms
  • Integrated a chatbot for responsive customer support
  • Streamlined access to payments and rewards
  • Real-time consumption updates and monitoring
  • Self-help videos improve user awareness

Integration and Flexibility

  • App Ratings: 4.2 on Google Play Store, 4.6 on Apple App Store
  • 10X improvement in user communication and payment processes
  • 5+ million app downloads
  • Notable increase in customer satisfaction through VCC
Integration and Flexibility
UI UX Detail

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