A Versatile Utility Customer Mobile App
India’s Largest Electricity Distribution Company
Q3 Technologies collaborated with India’s largest electricity distribution company to enhance their existing customer-facing mobile app, which required improvements in user interface and overall functionality. The goal was to elevate user engagement and operational efficiency.
Leveraging modern technologies, thoughtful UI/UX design, and seamless system integration, Q3 delivered a feature-rich utility app that transformed the customer experience and enabled smarter digital interactions.
Industry
- Power
Services
- Mobile App Development
Redefining Design
UX/UI
Enhanced Customer Interaction
- Redesigned interface with MVVM architecture for improved performance and maintainability
- Personalized push notifications and user alerts
- Intuitive and consistent design across Android and iOS platforms
- Integrated a chatbot for responsive customer support
- Streamlined access to payments and rewards
- Real-time consumption updates and monitoring
- Self-help videos improve user awareness
Integration and Flexibility
- App Ratings: 4.2 on Google Play Store, 4.6 on Apple App Store
- 10X improvement in user communication and payment processes
- 5+ million app downloads
- Notable increase in customer satisfaction through VCC
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